Frequently Asked Questions

Is the initial consultation complimentary?

Yes, we offer a complimentary homebuyer consultation to help you navigate the process and identify your next steps.

When does formal representation begin?

Formal representation begins only after the appropriate written agreement is reviewed and executed through Elam Real Estate.

Where can I search available homes?

Explore available properties through Gretchen Moore’s approved brokerage home-search experience.

Which communities does Gretchen serve?

Gretchen Moore serves Murfreesboro and surrounding Middle Tennessee communities, providing guidance for all your real estate needs.

Is Fancy Nash a real estate brokerage?

No, Fancy Nash is a home-and-lifestyle brand offering styling, personalized décor, and custom gifts. Real estate brokerage services are provided by Gretchen Moore through Elam Real Estate.

What is included in a styling consultation?

Thoughtful styling recommendations for furniture placement, color coordination, wall décor, accessories, and finishing touches.

Is styling the same as interior design?

Styling is about creating a welcoming, polished space using your existing pieces and thoughtfully selected additions. It is not an appraisal or inspection.

Can I use the items I already own?

Absolutely. We work with you to integrate your existing pieces into a cohesive and intentional space.

Is pre-listing styling part of the real estate service?

No. Pre-listing styling is a separate Fancy Nash service designed to help your home feel its best for a stronger first impression.

Can I submit inspiration photos?

Yes, you can submit photographs and measurements to receive virtual recommendations for layout, color, décor, and finishing touches.

How are custom prices determined?

Custom prices are determined based on the materials, labor, and your specific project requirements.

How long do custom projects take?

Processing times vary depending on the project, but most custom pieces are completed within 2-4 weeks.

Can I use a team logo or copyrighted image?

Yes, you can submit inspiration photos, but please note that submitting copyrighted material requires your permission.

Are personalized products returnable?

All sales are final. We do not accept returns or exchanges for change of mind, including on personalized and non-personalized items. If your order arrives damaged, defective, or incorrect, contact info@fancynash.com with your order number and a description of the issue. We will work with you to resolve the problem, including a replacement or refund as appropriate. This policy does not limit any rights that apply by law.

Do you ship?

Yes, we offer local pickup and shipping options for all our products.

Can I include a gift message?

Yes, you can include a personalized message when placing your order.

What happens if an item arrives damaged?

All sales are final. If your order arrives damaged, defective, or incorrect, contact info@fancynash.com with your order number and a description of the issue. We will work with you to resolve the problem, including a replacement or refund as appropriate. This policy does not limit any rights that apply by law.